Returns

Items no longer required:
In the unlikely event that an item does not meet your expectations and/or you have mistakenly ordered the wrong product, we will only accept returns within 30 days after receipt.
All items must be unused and in their original packaging. Your return must also include all accessories supplied with the original product.
If you wish to return a product, please complete the Returns Form and send the product with the completed form to the following address:

POWERTOOL SUPERSTORE
13-15 BURRINGTON WAY, PLYMOUTH, PL5 3LR

To start returns process, please fill in the returns form ( Please click Here to Down Load Returns Form ) and send the item back with the completed returns form.

You must pay for postage and use a tracked postal service.
Returning your item without the completed form will result in a processing delay.

Please note: Please inform us before sending a product back, so we can provide you with an RMA number, ensuring a speedier process.

 

Faulty, incorrectly supplied or damaged items
If you have received the incorrect item or you received the item damaged please inform us within 24 hours of receipt using email to sales@powertoolsuperstore.co.uk.

Once Item is Returned it will be inspected for damages or Faults. After inspection and once we are satisfied there is a fault, we will either replace the item or arrange for a full refund* of the item.
(*Refund – excluding any postage and packaging charges that we have incurred when shipping, and/or collecting, providing the returned goods are complete with the original packaging and are in a resalable condition.).

Should your item become faulty within 30 days please follow the above procedure.

After 30 days, our tools come with a manufacturer’s warranty which ranges from 1 year to 2-3 years. We advise to register all tools after purchase to benefit from upgraded warranty.
Please see Manufactures Warranty pages for more info.
*Vacuums/Extractors – must be returned with the dust empty or removed. Failure to do so may result in your item being rejected and additional charges applied.

To start returns process, please fill in the returns form ( Please click Here to Down Load Returns Form ) and send the item back with the completed returns form, to the below address:

You must pay for postage and use a tracked postal service.
Returning your item without the completed form will result in a processing delay.

Please note: Please inform us before sending a product back, so we can provide you with an RMA number, ensuring a speedier process.

Returns Address
POWERTOOL SUPERSTORE
13-15 BURRINGTON WAY, PLYMOUTH, PL5 3LR

We apologise for any inconvenience caused.